Chatterbox live chat how to#
Chatterbox live chat install#
Chatterbox live chat upgrade#
Chatterbox live chat code#
Chatterbox live chat free#

How to Add Live Chat to a Website, Step by Step Step 1) Go to Website Chat > Customer Chat Widgets in MobileMonkey Here are 9 simple steps to add both Facebook and native web messaging apps for live chat on your website. So, how do I add Facebook live chat to my website and simultaneously offer native web chat? MobileMonkey OmniChat multi-channel website chat widget brings the best of both solutions together so that a business can offer website chat in the messaging app their customer wants to use. Native web chat is a great solution because it’s flexible, it’s available to every customer, with no login required. The challenge for a business that wants to communicate via chat is that not all of their customers are logged-in to FacebookĪn alternative is to use native web chat, which will allow anyone to talk to the page without having to sign into a Facebook account. Allows for remarketing: Businesses can create an ad remarketing audience from Facebook Messenger contractsįor live chat to happen in Facebook Messenger, the customer needs to be logged into Facebook.Facebook Messenger default customer data: Facebook Messenger provides businesses with contact info like name, location, language and more.Conversations are persistent: Both customers and businesses can continue a conversation in Messenger at any time.With a Facebook chat widget, customer support conversations happen in the Facebook chat app.īenefits to both businesses and customers who choose to use the Facebook live chat option: And when deciding which is the best app for live chat, there are pros and cons to consider for both. Traditionally businesses can choose to use a Facebook chat widget on their website or use a general native web chat. Which App Is Best for Live Chat? Give Customers the Option to Chat in the App That’s Most Convenient This means that your bot will talk to anyone who wants to chat, then qualify and identify customer needs.įrom there, the conversation can be transferred to the right agent who can support them in real-time. Having a chat widget on your website allows you to design a bot that will pre-screen conversations, satisfying inquiries for some customers, and routing other customers to the live support agent when needed. They also don’t want to be phoning businesses and spending a long time on hold.Ĭustomers want to talk to an agent who can answer their specific questions, straight away. In today’s world, customers don’t want to wait. There are countless benefits to being able to service a customer’s needs straight away.įor example, instead of waiting for data from a website form to be populated in a CRM system, you have the opportunity to chat with a customer when they’re on your site, at a time that’s right for them. Benefits of Adding Live Chat on Your Website with a Chatbot Autoresponder The bot can then transfer the conversation to a real live agent whenever it has collected the information it needs. Something else you could do is to set up a bot so that it can respond to messages from anyone who initially chats with the page.

When customers click onto it, they can chat with any agent from your business.

Chatterbox live chat code#

This code will position a chat icon at the bottom right hand corner of your site.

Chatterbox live chat install#

The best way to get live chat integrated into your website is to install what is generally called a “chat widget”.įrom a technical perspective, a chat widget is simply a quick line of code that you can easily install on your website. A Website Chat Widget for Live Chat Support Live takeover notifications let businesses set up email, web and mobile app alerts for chatbot-to-live agent transfer.

Chatterbox live chat upgrade#

This live chat tool is included in any MobileMonkey upgrade subscription. One more feature to call out is Notifications for Live Takeover.

Chatterbox live chat free#

Lead Capture & Opt-in Tools – Invite site visitors that start a chat conversation to connect in email, SMS or Messenger.Īll of these tools are included in MobileMonkey’s free chat software.Mobile App to Respond Anywhere – Free mobile app in case you want to do live chat support on the go.Live Chat Agent Assignments – Assign follow-up to individuals on a support team, sales or marketing team and more.Inbox to View & Manage Convos – See and respond to conversations across website visitors in real-time.Chatbot to Direct Issues – 24/7 chatbot first responder, answers customer FAQs and routes conversations that need live agents.Responsive OmniChat – Website chat that supports a customer’s preferred messaging channel, like Facebook Messenger or native web chat (no login required).Website Chat Widget – The chat window in the bottom right of this webpage.Here are the tools businesses have for adding live chat functionality to their website. Luckily it’s not hard to add live chat to a website, and it doesn’t take much time either.